Belayer
Overview
The routes are ready, the table is set and the party guests are arriving!! Your enthusiastic, positive, and welcoming approach motivates the participants to follow your lead. You ensure that each guest is checked in with Front Desk Staff and fitted with climbing gear. Once the group is gathered in the Party Room you instruct, train, and get the party climbing. Your passion for working with groups is seen in your encouragement and awareness of the group as a whole, inviting all to participate and feel included.
Belayer Duties
The following shift lead duties are in addition to the front desk duties.
PASSION || engaged, dedicated, hard-working, genuine, driven, enthusiastic, inspiring
- Be a positive representative for Vertical View by cheerfully and enthusiastically welcoming guests!
- Build relationships by interacting with each guest, anticipating and meeting their needs;
- Set the standard for self-motivated effort, positive attitude, and outreach to crew members and guests;
- Have a desire to learn and share climbing knowledge;
- Belay for parties, groups, and youth programs.
AWARENESS || Cooperative, problem-solver, appreciative, personable, good common sense, honest
- Be attentive to customers in a professional and engaging manner;
- Demonstrate strong communication skills and professionally and respectfully resolve conflict;
- Provide safety oversight by staying current on, kindly enforcing, and abiding by all gym rules;
- Setup each group with Clip & Go routes, tables and chairs, games, gear, and introductions;
- Complete the cleaning tasks and assess gym cleanliness issues after each group;
- Exhibit a strong work ethic, attention to detail, and wise use of time management;
- Ensure critical guest check-in procedures are performed by the FD before taking guests away from the FD;
- Be open to giving and receiving feedback in a professional manner.
MENTORSHIP || welcoming, community-centered, supportive, invested, attentive
- Provide engaging and informative gym orientations for each guest;
- Be versed in risk management and able to offer informed correction in a professional manner;
- Be a proactive team player in building a cohesive work environment;
- Have the ability to adapt to a variety of safety and customer service situations.
Belayer Preferences and Requirements
- Must be available to work a minimum of two weekends/month and some evenings at 10-15 hours/week;
- Must be Top Rope Certified at our facility and effectively able to teach a belay class after training;
- Safe Sport Certification required within 30 days of hire (company sponsored);
- Customer service experience preferred;
- Physical ability to respond and react quickly and efficiently within the facility. Able to perform all
movements relating to belaying and belay instruction; participate and show proper climbing technique;
carry/lift up to 25 pounds; stand/sit/walk for extended periods of time. Physical fitness is required in order
to participate in classes and show participants proper climbing techniques.
Belayer Pay and Perks
- $11.50/hour plus tips from parties;
- Individual gym membership;
- Access to certain Climber’s Education courses at no cost;
- Staff retail discounts and Pro-Deals.
Party Schedule
(2 hr parties; scheduled 2.75 hrs)
- Fridays: 4pm; 6:30pm
- Saturdays: 11:00am; 1:30pm: 4pm; 6:30pm
- Sundays: 1:30pm