Front Desk
Overview
You are a motivated individual with a desire to share the joy of climbing with our community. You set the stage for an awe-inspiring, welcoming experience for each guest. You value the day-to-day operations of safety, training, customer service, sales, and daily cleaning duties as a way to ensure consistency and our committed investment in each guest. Your strong work ethic motivates and encourages those around you.
Front Desk Duties
PASSION || engaged, dedicated, hard-working, genuine, driven, enthusiastic
- Be a positive representative for Vertical View and enthusiastically welcome guests!!
- Build relationships by providing exceptional customer service and interacting with each guest;
- Set the standard for self-motivated effort, positive attitude, and outreach to crew members and guests;
- Assist with small gym projects and assignments.
AWARENESS || cooperative, problem-solver, appreciative, personable, good common sense, honest
- Be attentive to customers in a professional manner;
- Professionally answer questions (in-house and on the phone) and problem-solve;
- Demonstrate strong communication skills and professionally and respectfully resolve conflict;
- Stay current on, enforce, and abide by all gym rules and etiquette;
- Be a proactive team player in building a cohesive work environment;
- Complete daily cleaning tasks and assess gym cleanliness issues as needed;
- Pay attention to detail, be organized, and exhibit wise use of time-management;
- Be open to giving and receiving feedback in a professional manner.
MENTORSHIP || welcoming, community-centered, supportive, invested, attentive
- Be a positive influence to the FD Crew and to each guest;
- Ensure critical guest check-in procedures are performed through the Approach software;
- Educate guests on merchandise and complete sales transactions;
- Promote and educate guests on memberships and other programs and offerings;
- Perform floor walks, looking for proper techniques and addressing concerns;
- Teach instructional classes, make follow-up observations and corrections, and be versed in risk management.
Front Desk Requirements
- 18 years of age or older preferred;
- Availability: 18 hours per week minimum with the flexibility to work nights and weekends;
- Customer service and retail experience, climbing-specific preferred;
- Some top rope and bouldering experience is required;
- Must be top rope certified at our facility before the first training shift;
- Must be lead climbing certified OR take the lead climbing course (free for crew members) within the
first month of hiring;
- Willing to participate in and learn all industry-standard training provided by Vertical View instructors;
- CPR/First Aid certification is a plus.
Front Desk Pay and Perks
- $12.50/hour;
- Gym membership;
- Access to certain Climber’s Education courses for free;
- Staff retail discounts;
- Pro-Deals.